Frequently asked questions
Everything you need to know to rent a vehicle from trusted agencies on RentalMe.
The price is set by the agency and depends on the vehicle, the city, the season and the length of the rental. The price breakdown, service fees included, is shown before you book.
You choose a package that fits the size of your fleet, with vehicles included, monthly or yearly; prices excluding VAT are shown on the Pricing page. A commission on each accepted booking comes on top, 2.5% to 5.5% of the rental price depending on the package (VAT included), deducted from what RentalMe pays out to you. Beta offer: the subscription is free for 6 months for founding agencies, then the founding-agency terms apply.
Nothing is charged when you send your request: the amount is only held on your card. When the agency accepts, RentalMe charges the whole rental: the rental price, the delivery and the options booked, and the RentalMe service fee (5% of the rental price). Only the deposit is settled with the agency, at pick-up. The exact amounts and the cancellation terms of your booking are shown at payment, before you book.
Yes. Every agency is verified before listing its vehicles, and RentalMe checks each vehicle's insurance certificate before it goes online.
Yes. Nothing is charged until the agency accepts your request: if you cancel before that, the amount held on your card is released. Within an hour of acceptance, everything is refunded, service fee included. For 7 days after acceptance, and at the latest until pick-up, you may withdraw (Law No. 31-08, article 36): everything is refunded except RentalMe's service fee. After that, the agency's option applies: Flexible (rental refunded in full up to 24 hours before pick-up, then half), Moderate (72 hours, then half) or Firm (7 days, then half up to 72 hours, then nothing). What is kept is only ever the rental price: delivery and options are refunded, except the delivery after a no-show: the rental and the delivery are then kept, the options refunded. If the agency cancels, everything is refunded. The dates and amounts of your booking are shown at payment.
Contact the agency first for anything about the vehicle. In case of an accident, get everyone to safety, inform the agency and the authorities, and keep photos and documents. Our team can also be reached by email and WhatsApp before, during and after your rental.
Depending on the agency, you pick the vehicle up at the agency or have it delivered to the address of your choice or to the airport. Delivery fees are set by the agency, shown before you book and paid online with the rental.
Yes: the vehicle is insured by the agency and this insurance is included in the rental price. No extra insurance is sold at checkout. The agency's rental contract states what is covered and the excess amount.
The deposit is set by the agency and shown on the listing and in the rental contract. It is the only amount settled with the agency: it is requested at pick-up, for the amount and by the method shown, and returned when the vehicle comes back. Everything else is paid online at acceptance.
Sign up your agency, have your company verified, then add your vehicles with photos, prices and availability. During the beta, the subscription is free for 6 months for founding agencies.
When a booking is accepted, the renter pays the whole rental online to RentalMe, service fee included. RentalMe pays you the rental price, the delivery and the options, its commission deducted: 5.5% of the rental price on Fleet Light, 3.5% on Fleet Control, 2.5% on Fleet Advanced, VAT included. Only the deposit is settled directly with you. If your partner contract sets a lower rate, that rate applies. You are paid monthly: the statement closes on the 23rd of each month at 23:59 and the transfer follows within 2 working days.
In « My agency » you choose the cancellation option of your bookings: Flexible (rental refunded in full up to 24 hours before pick-up, then at 50%), Moderate, the default (72 hours, then at 50%), or Firm (7 days, then at 50% up to 72 hours, then nothing), and what a no-show does: the rental and the delivery kept, the options refunded (default), or one day kept. What is kept goes to you, commission deducted. If you cancel an accepted booking, the renter is refunded in full and the vehicle's dates stay blocked; you still owe RentalMe's commission, RentalMe's service fee (5%) and a penalty of 10% (more than 7 days before pick-up), 25% (7 days to 48 hours) or 50% (less than 48 hours, or after pick-up) of the rental price, from 100 to 2,000 MAD including VAT (20%), unless RentalMe validates a force majeure. The 5% service fee is billed to you on any booking cancelled after its acceptance.
Yes. Depending on your package, you manage your fleet, customers, bookings, contracts and team in one place, and you can invite your colleagues to your team.